• We are committed to recognized leadership in the markets we target to serve.
• We will always see our business through the eyes of our customers, and provide them with superior solutions through innovation, quality, reliability and continuous improvement.
• We will leverage the expertise, product knowledge and technology of our business units to better serve our current and future customers.
• We will use our design rules to guide all product development.
• We value safety, integrity, trust, fairness, professionalism and collaboration in relationships with our customers, employees, business partners, suppliers and shareholders.
• We respect our legacy and reputation within our communities and global markets.
• We strongly encourage diversity, personal growth and the involvement of all employees in achieving Company goals.
• We will secure our future through strategic investments and profitable growth.

• Innovation – Innovation is a core value that applies to all aspects of our business, from product designs, to services we provide, to our business processes. A continuous process of innovation requires an environment that reinforces desired behavior and encourages intelligent risk taking. Our Company’s culture is not satisfied with the status quo. We are aware of the outside world and are committed to lifelong learning and continuous improvement that drives innovation..
• Integrity – We operate with integrity with each other, our customers and our business partners. We expect every interaction and transaction at all levels, whether internal or external, to meet the highest standards of trust, honesty, integrity, and respect. The solutions we provide our customers are trusted and reliable, from product designs to our support services.
• Collaboration – We create value through collaboration between our employees, departments, business units, business partners and customers. Strong teamwork and clear communication helps us ensure a safe, efficient work environment.
• Improvement – We are committed to continually improving every aspect of our business. We must improve our products, processes and skills at a faster pace than our competitors to operate as a leader in the markets we target.
• Growth – Growth is vital to our long-term success. We must grow our markets, sales, products, services, capabilities, employees, skills and profitability to be able to invest in our future.

At Columbia Machine Engineering (India) Pvt. Ltd, we make every effort to deliver world class equipment with consistent quality. We are committed to continuous improvement in products and services in order to meet and even exceed customer expectations. We always look through the Eyes of our Customers.

To achieve this, we have the following systems and procedures in place:

• Training and development for our employees
• Customer complaint procedure
• Audit of internal manufacturing processes
• Regular gathering and monitoring of customer feedback
• Selection and performance monitoring of suppliers
• Management review of audited results, customer feedbacks and complaints
• Review of internal quality procedures to achieve the set quality goals